All shipping services used by Guide Mes Pas provide a tracking number. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.
Please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.
We provide free worldwide shipping on orders over €250.
The Netherlands: 1-2 Business Days
EU & UK, Switzerland, Norway: 1-3 Business Days
North America - USA, Canada & Mexico : 4-9 Business Days
Asia, Australia & New Zealand: 5-11 Business Days
All returns must be authorized by us before sending merchandise back. Simply send request to email@example.com within 14 days of the order's delivery date. Merchandise marked sale cannot be returned.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Guide Mes Pas.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Guide Mes Pas warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received that do not comply with the above may be denied at the discretion of Guide Mes Pas.
KvK. 67891764 - Witte de Withstraat 130 1, 1057ZH Amsterdam
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